Refund policy
We have a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it—unworn, unused, with all original tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.
How to Start a Return
To start a return, please log in to your account using the same email address you used to place your order. Once logged in, navigate to your order and select the Self Return option. Follow the on-screen instructions and complete the required steps to submit your return request.
If your return request is approved, you'll receive further instructions regarding the return process. Returns sent without first submitting a return request through the Self Return option may not be accepted.
If you need any assistance, please contact us at nattyfeet18@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions regarding the eligibility of your item for return, please contact us before initiating a return.
Sale items and gift cards are non-returnable and cannot be refunded.
Exchanges
The fastest way to receive a different item is to return the original item. Once your return is approved, you can place a new order for the desired product.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.